Privacy Policy

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1. What we collect and why

RemovAid  AS  controls  processes  (such  as  feedback  and  complaint)  that  can collect personal data. This data may be sensitive (e.g. health data), as defined in the European Union General Data Protection Regulation 2016/679 (GDPR). We collect  this  data  to  improve  the  safety  and  performance  of  our  products  and services.  We  do  not  sell  your  data  and  do  not  intend  to  transfer  it  outside  EU. 

Please  read  carefully  our  Privacy  Policy  below.  By  continuing  to  use RemovAid’s processes  and  services,  it  means  that  you  as  a  data  subject consent to RemovAid’s Privacy Policy. 

a. Identity & contact information

In order to  communicate and reply to  your inquiries,  we may require  your email address. We also give you the option to add a name, title and company, but we do not normally look at or access this information. We’ll never sell your personal data to third parties, and we won’t use your name in marketing statements without your permission either.

b. Information related to the use of the product

When necessary and for investigation purposes, we may request more information regarding  which  products  have  been  used,  how  they  have  been  used  and  by whom.

c. Voluntary correspondence

When  you  write  to  us  with  a  question  or  to  ask  for  help,  we  keep  that correspondence,  including  the  email  address,  so  that  we  have  a  history  of  past correspondences to reference if you reach out in the future.

2. When we share your information

The only times we will share your info is when required under applicable law. If the appropriate  law  enforcement  authorities  have  the  necessary  warrant,  criminal subpoena,  or court order requiring that  we share data,  we have to comply. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.

3. How we secure your data

Data  you  share  with  us  is  uploaded  into  our  electronic  Quality  Management System using the Egnyte online platform. Documents are stored in n+2 (with n+3 option)  RAID  6  storage  across  two  SAS  70  compliant  data  centers  (3  copies maintained  at  all  time).  Egnyte  achieves  end-to-end  security  with  role-based delegation  and  the  ability  to  set  protections  at  every  step  of  the  collaboration workflow:  user,  content,  device,  transport  and  storage.  Retention  durations  are defined in RemovAid’s document procedures. RemovAid also has implemented organizational security measures internally. For   more   information   on   our   QMS   security,   you   can   contact   us   at support@removaid.com. 

4. Your rights with respect to your information

At  RemovAid,  we  apply  the  same  data  rights  to  all  data  subjects,  regardless  of their location. These rights include:

• Right  to  Know.

You  have  the  right  to  know  what  personal  information  is collected, used, shared or sold. We outline both the categories and specific bits of data   we   collect,   as   well   as   how   they   are   used,   in   this   privacy   policy.

• Right of Access.

This includes your right to access the personal information we  gather  about  you,  and  your  right  to  obtain  information  about  the  sharing, storage, security and processing of that information.

• Right  to  Correction. 

You  have  the  right  to  request  correction  of  your personal information.

• Right to Erasure / “To be Forgotten”. 

This is your right to request, subject to  certain  limitations  under  applicable  law,  that  your  personal  information  be erased  from  our  possession  and,  by  extension,  all  of  our  service  providers.

• Right  to  Complain.  

You  have  the  right  to  make  a  complaint  regarding  our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, EU individuals should go to https://edpb.europa.eu/about-edpb/board/members_en . 

• Right to Restrict Processing.

This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale  of  personal  information.  (Again:  we  never  have  andnever  will  sell  your personal data).

• Right to Object.

You have the right, in certain situations, to object to how or why your personal information is processed. 

• Right to Portability.

You have the right to receive the personal information we have about you and the right to transmit it to another party.

• Right  to  not  be  subject  to  Automated  Decision-Making.

You  have  the right  to  object  and  prevent  any  decision  that  could  have  a  legal,  or  similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, it is allowed by applicable law, or is based on your explicit   consent.    RemovAid   does   not   use   Automated   Decision-Making. These rights can be exercised by contacting us at support@removaid.com. You can also contact us if you have questions about exercising these rights or need assistance.

5. Changes and questions

We  may  update  this  policy  as  needed  to  comply  with  relevant  regulations  and reflect any new practices. Whenever we make a significant change to this policy, we will announce it at https://www.removaid.com/. 

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at support@removaid.com.