Please read carefully our Privacy Policy below. By continuing to use RemovAid’s processes and services, it means that you as a data subject consent to RemovAid’s Privacy Policy.

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For information about our use of cookies on our website, please refer to our separate Cookie Policy.

 

 

What we collect and why

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Identity & contact information

In order to communicate and reply to your inquiries, we may require your email address. We also give you the option to add a name, title and company, but we do not normally look at or access this information. We’ll never sell your personal data to third parties, and we won’t use your name in marketing statements without your explicit consent.

 

Information related to the use of the product

When necessary and for investigation purposes, we may request more information regarding which products have been used, how they have been used and by whom.

 

Voluntary correspondence

When you write to us with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.
RemovAid AS controls processes (such as feedback and complaint) that can collect personal data. This data may be sensitive (e.g. health data), as defined in the European Union General Data Protection Regulation 2016/679 (GDPR). We collect this data to improve the safety and performance of our products and services.

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Data Retention

Personal data processed by RemovAid will be deleted as soon as the underlying reason for the processing activities or legal archiving requirements expire. We will delete your personal data when requested by you (see also section “Your rights with respect to your information”) as long as no legal obligations override your “right to be forgotten”.

 

Lawful Basis for Processing Data

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We process your personal data based on the following legal grounds:

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• Legitimate Interests: We may process your contact details when responding to inquiries or providing customer support.

• Legal Obligation: We are required to process certain personal and health data to comply with medical device regulations and report adverse events to regulatory bodies.

• Consent: Where applicable, we may seek your explicit consent before processing sensitive personal data, such as health-related information.
  Where your explicit consent serves as a legal basis for the processing of personal data you have the right to withdraw your consent to the processing of your personal data at any time. To revoke your consent, please contact us. You can email us at support@removaid.com with the subject line “Withdraw Consent,” specifying which consent you wish to withdraw (e.g., consent for marketing, consent for health data processing, etc.).

  Once we receive your request to withdraw the consent, we will stop processing your personal data for the purposes you originally agreed to, unless we have another legal basis to do so under applicable law.
  Please note that withdrawing consent will not affect the lawfulness of any processing we carried out based on your consent before it was withdrawn.

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When we share your information

 

Data you share with us is uploaded into our electronic Quality Management System using the Egnyte online platform. Documents are stored in n+2 (with n+3 option) RAID 6 storage across two SAS 70 compliant data centers (3 copies maintained at all time). Egnyte achieves end-to- end security with role-based delegation and the ability to set protections at every step of the collaboration workflow: user, content, device, transport and storage. Retention durations are defined in RemovAid’s document procedures. RemovAid also has implemented organizational security measures internally.

 

For more information on our QMS security, you can contact us at support@removaid.com.

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Your rights with respect to your information

At RemovAid, we apply the same data rights to all data subjects, regardless of their location. These rights include:

• Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.

• Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.

• Right to Correction. You have the right to request correction of your personal information.

• Right to Erasure / “To be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers.

• Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority. To identify your specific authority or find out more about this right, EU individuals should go to https://edpb.europa.eu/about-edpb/board/members_en.

• Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information. (Again: we never have and never will sell your personal data).

• Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.

• Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.

• Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, it is allowed by applicable law, or is based on your explicit consent. RemovAid does not use Automated Decision-Making.

 

These rights can be exercised by contacting us at support@removaid.com You can also contact us if you have questions about exercising these rights or need assistance.

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Changes and questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to this policy, we will announce it at https://www.removaid.com/.

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Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at support@removaid.com.

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